Frequently Asked Questions
Are all your items handmade?
Yes, I make all of the items myself, by hand.
What are the payment options?
You can pay by:
PayPal, Master Card, Visa, American Express,
China Union Pay, Jcb, Diners, Carte Bleue, Discover, Visa Electron,
Maestro.
PRODUCT SAFETY INFO
Not Suitable for small children.
Contains small and fragile parts which may become sharp if broken. All Jewellery items are hand made and may contain glass, ceramic and natural gem stones.
Silver, stainless steel, brass, cooper is used when metal is required which is hypo-allergenic.
POSTAGE
If you decide to buy more than one item I can combine postage.
Buying more than one item usually brings the total cost per item down.
I will refund you the difference if you have paid too much.
CARE INSTRUCTION
Take off your Jewellery before any of the following:
1. Swimming, sauna, shower.
2. Cleaning your home.
3. Working in the garden.
4. Playing sports, especially contact sports.
5. Remove before bed to prevent breakage.
The chemicals from make-up, hair products and perfume can damage your Jewellery items.
It's best to think of Jewellery as the finishing touch for your look.
Store your Jewellery items separately.
No matter how careful you are when wearing your Jewellery, it can also sustain damage during storage.
Often, this comes from items of Jewellery knocking together or getting tangled.
The best way to solve this problem is to store your items so they can't touch one another.
Avoid prolonged exposure to sunlight.
To make your Jewellery shine and look amazing, we recommend you gently wipe your Jewellery with a soft cloth to retain its shine.
What is your refund policy?
Orders that have been shipped cannot be recalled!
RETURNS
Returns will be accepted if they are shipped to us within 14 days of receipt.
Please, e-mail Larissa Joly at larajolycraft@gmail.com to notify me that you are returning an item.
To be eligible for a refund, your item must be in its original packaging, unworn, and in the same condition in which you received it.
REFUNDS
If your item meets the requirements for return, we will notify you that your refund is being processed, and a credit will be applied to your credit card or original method of payment within 3 days.
SHIPPING
Return your item to
Larissa Joly
10, College Row, Ashford, Kent, TN23 4AG, UK
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Please, consider using a TRACKABLE SHIPPING SERVICE or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thanks for your kind understanding.
Do you ship to international destinations?
Yes, but please contact me for a personal shipping quote if you are outside the UK.
By default, the shop is set to ship to the UK only because some customers in Europe experienced long delays and unpredictable fees due to items being held for tax.
If you tell me your address and the items you are interested in, I can give you a quote for the cost of posting it to your address, but I don't know how much extra you will need to pay (or wait) when the items reach your country.
CUSTOMS AND DUTIES
The length of delays and the additional taxes and fees are entirely at the discretion of your country of residence and I can't be held responsible for them. If you are ok waiting a little longer and paying a little more for your items, please send me a message via email or using the chat system and I will send you a personalised estimate of the cost of sending the item.
You are responsible for any import duties, customs taxes and you’ll need to pay these fees to release your order.